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Texer Service Company

TEXER SERVICE COMPANY was founded in 1993 with activities in the professional service field: technical support and consultancy for office equipments: copy machines, printers, multifunctional appliances.

The company's headquaters are in Bacau and the 10 service engineers offer technical support to the clients from Bacay, Iasi, Vaslui, Suceava, Botosani and Neamt counties. All the service enginners have company cars, specific tools, portable PC for technical documents.

All our personnel has a professional training built on the experience from fields like electronics, automatization, management as well as on the technical and non technical trainings taken at XEROX ROMANIA EQUIPMENTS AND SERVICES.

From the necessity to offer the best quality in accordance with our clients' expectations we adopted a documented quality management system which was certified in 2006 according to ISO 9001:2000.

At present we offer support for the entire range of XEROX equipments from Romania, strating with personal equipments and small offices and ending with the most complex black and white or color equipments for normal paper format (A4, A3) or big format (A0).  

By technical support we understand: consultancy offered to the client for acquisition, installing the equipment, technical assistence in the guarantee period, post sale assistance for usage of the equipment, developing the client's working environment (PC network, applications, optimizing the documents flow, etc.) One of our main objectives throughout our service interventions is the proper functioning at normal parameters of all the application functions (copy machines, printers, scanners, fax, programs) required by the client in the acquisition phase.

We offer a variety of service contract types so that our clients can choose the most suitable one. We offer spare parts and original consumable materials acquired through authorized distributors from Romania and foreign countries. 

We support technically CRITICAL APPLICATIONS (they require very short times for answer and repair), such as: service centers for copying, printing and scanning, massive transactional printing (bills and following documents distributed to the beneficiary's clients). 

We always placed among the top positions in the national XEROX classification or in the National Company Classification and County Company Classification, which recommends us as a dynamic company with clear client oriented objectives.